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Interview

Gihan Ranaweera, Senior Customer Operations Lead

Colombo, Sri Lanka

Meet Velou’s Senior Customer Operations Lead: Gihan Ranaweera

Why did you choose to work at Velou?

I chose Velou for its specialization in ecommerce search solutions powered by artificial intelligence and machine learning. With over 8 years of experience in the data analytics and customer operations sector, the prospect of working with industry experts and contributing to innovative solutions drew me in. Velou provides the ideal environment for my professional growth and aligns perfectly with my expertise and aspirations.

What are you responsible for?

As the Senior Customer Operations Lead, my focus is on crafting an exceptional customer experience. I lead the team in optimizing search, ensuring accurate product data. Collaborating with various teams, I strive to exceed customer expectations. My role is not just about operations—it's about creating a delightful journey for our customers and solidifying Velou's reputation for outstanding customer satisfaction.

“Velou provides the ideal environment for my professional growth and aligns perfectly with my expertise and aspirations. It isn't just a workplace, it's a community that encourages personal and professional development. ”

What is it like working for Velou?

Working at Velou has been an incredible journey, filled with growth and exciting opportunities. I initially joined the Data Analytics Team, where I had the chance to lead and contribute significantly. Now, as a Senior Customer Operations Lead leading the Customer Success Team, I've found even more fulfillment.

Velou isn't just a workplace; it's a community that encourages personal and professional development. The transition has been seamless, and the support from the team has been phenomenal. Here, everyday brings new challenges and chances to make a real impact on our customers and the success of our product. Joining Velou has been a choice for growth and fulfillment. It's not just a company; it's a place where your career takes off, and your contributions truly matter. I'm excited about the journey ahead and the opportunities for continued success at Velou!

What is your favorite thing about working for Velou?

My favorite thing about working for Velou is the close-knit atmosphere that feels like a group of good friends collaborating towards success. Despite the challenges in work life, the strong sense of family and trust within the team is what keeps us motivated. Velou's leadership consistently believes in our potential, encouraging us to reach and surpass new milestones. This blend of friendship, trust, and leadership support truly makes working at Velou a fulfilling experience.

What do you like to do for fun?

Escaping ordinary life is what I do for fun. Ideally, getting lost in the wilderness exploring and mountaineering in the central hills of Sri Lanka. I also love hanging out with friends, listening to good music and watching movies, if I’m not traveling.

Which social media platform do you use the most?

Mostly Instagram, to share my travel experiences with the world and to connect with friends and family.

What was the last fashion item you purchased online?

A Bifold Leather Wallet in black, my favorite color.